Delivery Policy
We strive to ensure a smooth and timely delivery process for all our digital video products. Please read our delivery policy carefully to understand the process and how we handle digital product deliveries:
-
Digital Product Delivery: All of our digital products, including customized greeting videos, are delivered via email. The video will be sent to the email address provided during checkout within 1-3 business days from the time we receive your complete customization details (photo, text, and song selection).
-
Accurate Contact Information: To avoid any delivery issues, it is essential that you provide accurate contact information, including a valid email address, when placing your order. If there are any errors in your contact information, please notify us immediately to correct them.
-
Delivery Confirmation: Once your video is ready, we will send it to your provided email address along with a confirmation of delivery. Please check your spam/junk folders in case the email is mistakenly filtered there.
-
Delivery Issues: If you do not receive your product within the estimated timeframe or experience any issues with the delivery, please contact us immediately. We will work to resolve any issues as quickly as possible.
-
No Physical Shipping: Since our products are digital, there is no physical shipping involved, and all deliveries are sent electronically. You can access and download the video directly from the email or any provided download link.