We strive to deliver your customized video within 1-3 business days from when we receive your full customization details (photo, text, and song). Please ensure all the information is accurate to avoid delays.

Due to the personalized nature of our products, we do not accept returns. However, if there is an error on our part (e.g., incorrect customization), please contact us within 48 hours, and we will re-edit or replace the video for free.

You can only cancel your order before the customization process begins. Once we receive your customization details and start producing the video, cancellations are not possible.

Our videos are for personal use only. Unauthorized distribution, resale, or commercial use is prohibited. If you want to use the video for commercial purposes, please contact us for further discussion.

Yes! You can choose the song for your video. Simply provide the name of the song, or let us select one for you. We'll ensure the song matches the vibe of your greeting.

We do not offer refunds once the video has been delivered. However, if there is an error on our end, we will correct the video at no extra charge. Please contact us immediately if there’s an issue.